THREE major ports of the Bureau of Customs (BOC) have successfully complied with the International Organization for Standardization (ISO) 9001:2015, confirming their systems and processes are now at par with the world’s best practices.
Successfully hurdling the certification process awarded by ‘TUVSUD’ are the Port of Manila (POM), Port of Batangas (POB) and the Subport of Mactan, Cebu collection district.
The simple awarding ceremony was held last July 5, 2021, at the POM with Comm. Rey Leonardo Guerrero as witness.
ISO 9001 certification is awarded to any organization that demonstrates conformity with ISO 9001:2015 Quality Management System Standard.
ISO 9001 Quality Management System (QMS) is a framework to standardize business processes, enhance the quality of products and services, improve operational effectiveness, boost productivity, enhance customer satisfaction, and better management of risks in the organization.
The POB was re-awarded with ISO QMS Certification after passing the second Surveillance Audit last April 30, 2021 with its expanded scope which includes the processes of Customer Care Center – Batangas.
On May 21, 2021, the Subport of Mactan successfully passed the External Audit by TUVSUD. Following this feat is the POM, which also passed the Stage 2 Certification Audit on June 16, 2021.
Guerrero commended the officials of the 3 ports for passing the requirements and compliance to ISO 9001:2015 Quality Management System.
The customs chief also reminded the ports to maintain quality management in implementing policies on customs clearance procedures.
Guerrero also thanked TUVSUD for partnering with the bureau “and in us in this process and making sure that the Bureau of Customs maintains the standards of quality and excellence as expected of a customs administration that envisions itself to be a world-class customs administration.”
Following this, the BOC, in a statement, said the the Subport of Dumaguete, and the Customer Care Center – POM, also seek to achieve the re-certification of their ISO QMS Certification.
Both offices are set to undertake the first Surveillance Audit by the third quarter of 2021, and seven additional offices are already in preparation for their ISO QMS Certification for this year.